This research, in the first instance, seeks to examine the empirical link between the ICT software solutions importance and the actual software application, and in the second instance, to explore the empirical link between ICT software solutions application and the company’s competitive position, as perceived by the respondents from 74 Serbian manufacturing companies included in the study. Delivering competitive advantage needed for being successful in the new digital era is of crucial importance for the Serbian manufacturing industry. Return on investment availability of resources ( e.g.Information and Communications Technology (ICT) integration in the entire process of manufacturing management is necessary and obliging from the perspective of efficient resource allocation, time-saving, broadening the variety of products, reducing waste, and increasing the productivity and economy of production.Resources required (e.g., money, people).Other commonly used criteria include:įor selecting a problem or an improvement opportunity: Criteria that are often used fall under the general categories of effectiveness, feasibility, capability, cost, time required, and support or enthusiasm (of team and of others).A very long list of options can first be shortened with a tool such as list reduction or multivoting.Since the next highest score is 18, the host problem probably should be addressed first. 'Customers wait for host' has the highest score at 28. The scores are added across the rows to obtain a total for each problem. For example, 'Customer pain' (weight of 5) for 'Customers wait for host' rates high (3) for a score of 15. There are three ways to do this:Įach rating is multiplied by the weight for that criterion.
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